What Clients Say About Bates Electric

Yes — every time. Our customers notice because most contractors don't. Yvette P. put it directly: "Thank you for being one of the rare few that does show up." Phillip P. confirmed his tech was "prompt on time as scheduled." We treat your schedule like it matters, because it does.

Always. Bob E. specifically mentioned it stood out to him: "The tech called before coming and answered all of our questions before he began and during the job." You'll know exactly when to expect us — no guessing, no waiting around all day.

Cleanup is part of the job, not a favor. Karen B. said Brian "did a very nice job and cleaned up the space when he was finished." Ian M. added that our techs went out of their way to minimize wall damage during the work, not just after. You shouldn't have to clean up what we made a mess of.

We quote before we start — no invoice surprises. Deborah M. called it a "very fair bid" and noted Steve explained exactly what he was doing throughout. Bob E. appreciated being able to get a "guesstimate on the phone" so he could plan without committing to anything first.

It's real. Dan K. and his family were without power or heat for 15 hours — in freezing weather. He called us. McKenzie arrived in about 90 minutes and got them back on the grid that night. "The cold and snow didn't hinder him from resolving our issue," Dan said. Emergency means emergency at Bates.

We stay until it's done right. Kevin W. had a complex issue that took three visits. "Jacob did a great job. He is very sincere. It took three trips to fix it but he got it done and I am very happy." Kevin liked the experience enough to sign up for preventative maintenance afterward. We don't walk away from hard jobs.